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Privacy Policy

Privacy Policy

Effective Date: 7th August 2024

Introduction

Sit & Go (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://www.sitandgopetservices.co.uk (the “Site”) and use our services. By using our Site and services, you consent to the data practices described in this policy.

Use of Third-Party Platforms

We utilize third-party platforms, including WordPress and Dotimely, to provide our services. Please review their privacy policies to understand how they handle your data:

Information We Collect

We may collect personal information from you in various ways, including, but not limited to, when you visit our Site, register on the Site, book our services, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site.

Types of Data Collected:

  • Personal Identification Information: Name, email address, phone number, and address and veterinary, emergency contacts, alarm codes/lockbox pins for example.
  • Service-Related Information: Details of the services you book, including dates, times, and specific requests.
  • Payment Information: Payment details required to process transactions (handled securely through third-party payment processors).

How We Use Your Information

We use the information we collect in the following ways:

  • To provide and manage our services.
  • To improve customer service and respond to your inquiries.
  • To process transactions.
  • To send periodic emails related to your services or other products and services.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of our services, making data-driven business decisions, complying with our legal obligations, and resolving disputes.

Retention Periods:

  • Service-Related Data: Retained for up to 2 years after your last service date.
  • Payment Information: Retained for as long as necessary to complete the transaction and for accounting purposes, typically 7 years.

Data Destruction

When your data is no longer needed, we will ensure it is securely deleted or anonymized. This includes:

  • Service-Related Data: Securely deleted from our databases and backups.
  • Payment Information: Securely deleted or anonymized after the retention period.

Sharing Your Information

We do not sell, trade, or rent your personal identification information